Do you accept returns? What is your return window?
ATELOGO LLC offers an easy return and exchange policy for customers that aren’t satisfied with their purchase. Products may be returned within 15 days of purchase to qualify for a full refund to the original method of payment used. Items must be returned unworn and be in their original packaging to qualify for a full return.
ATELOGO items, however, must be returned within 30 days of purchase. They must be accompanied by the original certification document and have the tag still on. Atelogo shoes and accessories require a return authorization code to be returned or exchanged. To obtain this code, you can call 1-866-379-7463.
You must fill out the return and exchange form found on the invoice and enclose the form with the item that you are returning. Processing the return may take up to 14 days and will be credited to the original payment method used. A shipping fee and handling will be deducted from the refund amount.
Exchanges are treated like a return and a new order is issued. A credit will be applied for the item returned and a charge made for the item they are exchanged for. Shipping charges may apply for exchanges.
Unworn merchandise can be returned or exchanged at any ATELOGO Warehouse within 45 days of purchase.
Items must not have been worn.
May be subject to the following conditions:You must bring your receipt, original packaging and the original payment form if the item was purchased by credit card.
Items returned or exchanged within 45 days will be credited to the original method of payment used. After 45 days, a ATELOGO LLC merchandise credit will be issued. For gift returns, only a ATELOGO LLC merchandise credit can be issued.
Items returned without presenting an original invoice or receipt will be only be refunded through a ATELOGO LLC merchandise credit equivalent to the current sale price of the products in question.
If the purchase was paid for by a WIPAY Voucher certificate, only the purchase price of the item in question will be refunded. ATELOGO LLC Wipay voucher certificates will not be credited or reissued.
Items paid for by check and presented for refund within 7 days will be refunded through a ATELOGO LLC merchandise credit.ATELOGO purchases may not be returned in store. You must contact ATELOGO Headquarter located at 22-23 Victoria Square, West City Of Port-Of-Spain, Port-Of-Spain, Trinidad And Tobago to obtain a return authorization for Atelogo items, you will need to contact ATELOGO LLC ‘s customer service at +1 (868) 685-7463 or send an email to Atelogoforshoes@gmail.com